Then mail me. I’d like to know:
- The Newton model you’re using, eg MP130
- Its ROM version, eg 2.0 (526205)-1
- NIE version, eg NIE 1.1
- SimpleMail version, eg 3.0.1
- A detailed description of the problem.
“SimpleMail didn’t send my message” is not enough, I’m afraid.
What was the last message SimpleMail reported in its progress slip?
- The actions that led up to the error so I can reproduce it.
If it’s appropriate and you can send me a SimpleMail debug log or BugTrap log of the event, you’ve got a much better chance of getting a useful reply.
The debug version of SimpleMail generates a transcript of your e-mail session so you can see whether the server is sending/receiving what you expect. (A little POP/SMTP protocol knowledge helps here.) It adds an extra page to SimpleMail Prefs called Debug. In there you can choose what you want to capture in your log:
- The usual suspects
Useful information at various checkpoints during the session.
- Account information
Details used to log in to your mail server.
- All I/O
A transcript of communication with the server.
If ViewFrame is installed.
- NTK Inspector
The preferred option if you need to send the log via a desktop machine.
A new note containing a transcript of your e-mail session is created in Unfiled Notes.
If you can't see what's wrong (password, etc) you can send the log to me for analysis.